Executive OfficeMatthew Fehling, President/CEO
Erin Harshfield, BBB Foundation Director
Noelle Manley, Executive Assistant
Communications
Felicia Thompson Director of Marketing & Communications
Christina McGarvey, Assistant Communications Manager
Rachel Harner, Electronic Communications Specialist
Ayana Meraz, Hispanic Outreach Liaison*
BBB Accreditation Promotion
Cathy French, Retention and Advertising Promotion Director
Rex Hart, Community Sponsorship Marketing Executive
Marc Manzi, BBB Accredited Business Representative
Katie Schaab, Community Sponsorship Marketing Executive
Yavapai County Branch Office
Mary Hawkes, Director
Susan Johnson, Customer Service
Finance & Administration
Helen Esquilin, Director of Finance & Administration
Operations
Carrie Lorimer, Director of Operations
Customer Service
Earline Adams, CS Representative
Helen Grayek, CS Representative
Dispute Resoultion
Carol Dockstader, DR Manager
Clarissa Ingram, DR Consultant
Marissa Macias, DR Consultant
Leneya Perschka, DR Consultant/Arbitration Liaison
Esenia Salano, DR Consultant*
Investigations & Advertising Review
Patti Baca, Automotive Advertising Review Specialist
Denise Fly, Information Development Specialist
Brittany Harris, Information Development Specialist
BBB Accredited Business Services
Koriann Morales, Director of BBB Accreditation
Kathy Escalante, BBB Accredited Business Coordinator
Quality Control
Crystal Nolen, Quality Assurance Manager
Brenda Oropeza, Quality Assurance Specialist*
Ashley Harwell, BBB Accreditation Analyst
David Stauffer, BBB Accreditation Analyst
BBB Accreditation
John Soltys, Director of Business Relations
Karen Russell, Business Relations Assistant
Business Relations
Dave Autrey, Business Relations Representative
Gina Benavides, Business Relations Representative
Joni Capeloto, Business Relations Representative
Amy Donohue, Business Relations Representative*
Stephen Farinella, Business Relations Representative
Frank Halling, Business Relations Representative
Suzanne Hayes, Business Relations Representative
Ruth Ann Laurila, Business Relations Representative
Cesar Montiel, Business Relations Representative*
Jerry Payne, Business Relations Representative
Nancy Sahr, Business Relations Representative
Ken Schwarz, Business Relations Representative
Harold Sandberg, Business Relations Representative
Christian Welp, Business Relations Representative
* Denotes Spanish Language Contacts